Become a Help Desk Engineer

Job listings will sometimes have listings for “help desk analysts” or “help desk technicians,” or simply “IT help desk.” What’s the difference? The two titles can sometimes be used interchangeably, but more often an analyst will receive higher pay and Linux for Network Engineers: Practical Linux with GNS3 Video be expected to work with minimal supervision, having more experience. An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business.

  • “I credit my previous managers and co-workers for helping me build my skills in order to get where I never thought possible,” Osman says.
  • Fortunately, there’s training that can teach your team how to use a help desk to optimize their workflow.
  • This allows them to experience the gratification of resolving intricate issues and assisting others in resuming their work.
  • They can also learn how to use technology to communicate with customers in new ways, such as through social media or chatbots.
  • IT support positions like we’ve been describing can be called by a few different names.

At Southern Careers Institute, our Computer Support Specialist program can be completed in as little as seven months. Today, it’s easier than ever to launch a computer support specialist career. There are many routes to becoming a help desk technician, but you don’t need to attend several years of schooling. Similarly, the Bureau of Labor Statistics reports that the projected job growth for help desk technicians is excellent. As computer equipment and software become more complex, the need for technicians will continue to increase. This website is using a security service to protect itself from online attacks.

Communication Skills

They will also need to be able to troubleshoot complex problems and provide customer support. These include interpersonal and problem-solving skills and knowledge of Windows operating systems and word processing software, computer hardware, and networking. In 2018, computer support specialists in general made a median annual salary of $53,470 per year, according to U.S. This is especially true if your job requires you to assist with hardware issues. Help desk support professionals provide technical assistance to individuals and organizations.

If you are able to be kind to irate customers and help turn them into happy and satisfied customers by the end of your call, you should find that you can be very successful in an IT help desk. The goal is to create value for clients that will help preserve the company’s reputation and business. By selecting “Submit,” I authorize Rasmussen University to contact me by email, phone or text message at the number provided.

Western Governors University

There is no obligation to enroll.This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. “I credit my previous managers and co-workers for helping me build my skills in order to get where I never thought possible,” Osman says. These are the types of transferrable skills that will stick with you on your journey of climbing the corporate ladder in the IT industry. “Technical knowledge doesn’t always stay relevant, but the ability to quickly research and master new challenges will never go down in value,” explains Nick Teeple, co-founder of  Skyline Servers.

The truth, however, is that the people working for the organization are almost equally responsible for the conditions of their environment. Most managers look for people who are positive, easy-going, team players that are typically happy. A positive attitude can be contagious and passed on to the other team members, and this makes working with each other much more enjoyable. In addition to this content, she has written business-related articles for sites like Sweet Frivolity, Alliance Worldwide Investigative Group, Bloom Co and Spent. However, if you decide to move forward, becoming a help desk technician is a great place to start a rewarding career in tech. Sign up and learn how you could get your transcripts sent to WGU absolutely free.

Service Desk Engineer Work Environment

Professionals who are just starting out are often the first point of contact between a user and an IT department. Service desk engineers can take advantage of this trend by becoming familiar with the latest technology and how to use it effectively. They can also learn how to use technology to communicate with customers in new ways, such as through social media or chatbots. The employment of service desk engineers is expected to grow much faster than average over the next decade.

Analysts typically work at remote locations, but they may travel to help clients or customers onsite. Many are scheduled during weekends and nights in order to provide around-the-clock assistance. Community colleges also provide a great way for people to get the necessary training required in order to start working as help desk technicians at entry-level salaries.

They must also be customer-oriented and patient to deal with difficult customers. Working in a help desk role can give you an opportunity to learn more about the options that await. LaShana Lewis, a former help desk worker and software engineer at  MasterCard®, says people new to the field have an excellent opportunity. Teeple emphasizes the importance of knowing how to support your team and your employer as you advance up the IT ladder—a skill that’s honed to perfection working as a help desk technician.

Core IT help desk software features include IT ticket management and risk detection. It also simplifies and automates service requires which helps to boost productivity and reduce support workload. This allows IT help desk engineers to provide a more efficient service. Additionally, help desk engineers serve as the primary line of defense against cybersecurity threats, requiring quick-thinking to safeguard organizational assets. The fast-paced and important nature of this position guarantees that no two days will be identical, offering a stimulating and engaging career for those who excel in problem-solving and technology.

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